For Relocation Services, Property Management, and Marketing Services in Switzerland

1. Scope and Provider
These General Terms and Conditions (GTC) govern the contractual relationship between ORBIVA AG, Hauptstrasse 51a, 4313 Möhlin (hereinafter referred to as the “Provider”) and the customers for all relocation, property management, and marketing services offered on the website in Switzerland.
Deviating conditions of the customer are not recognized.

2. Conclusion of Contract
The contract is concluded when the customer, after registration and acknowledgment of these GTC, orders a service and the provider confirms it. Contracts can only be concluded with persons of legal age and capacity. The presentation of the services is not a legally binding offer but an invitation for the customer to submit an offer.

3. Scope of Services
Depending on the agreement, the provider offers the following services:
• Consulting and support for international relocations and relocation
• Assistance with integration and administrative processes (e.g., residence permits)
• Property management (administration, maintenance, rental management)
• Property marketing (rental, sale, advertisements)
• Other individually agreed service

4. Prices and Payment Terms
Prices are transparently displayed before the conclusion of the contract. Payment is made in advance or according to individual agreement. Payment methods and due dates are communicated to the customer before the conclusion of the contract. In case of payment default, the provider may withhold services or terminate the contract.

5. Obligations of the Customer
The customer undertakes to provide all information necessary for the service truthfully and completely (e.g., moving goods, property details, tenant data). In property management, information on existing rental agreements, ancillary costs, and technical installations is particularly required.

6. Termination of Contract and Cancellation
The customer may terminate the contract at any time in writing. For paid services, a notice period of 14 days before the end of the booking period applies unless otherwise agreed. For property management, rental, and sale, the statutory notice periods according to the Swiss Code of Obligations (CO) apply. The provider may terminate the contract without notice for good cause, particularly in the case of contractual violations.

7. Liability and Warranty
The provider is liable only for direct damages caused by intentional or grossly negligent behavior. Liability for indirect damages, consequential damages, or lost profits is excluded to the extent permitted by law. Liability for auxiliary persons is limited according to Art. 101 CO. For property contracts, the statutory provisions on defect liability and warranty according to CO and the Swiss Civil Code (ZGB) apply.

8. Data Protection
Personal data is processed in accordance with the Swiss Data Protection Act (DSG) and a separate privacy policy. The customer has the right to access, correct, and delete their data at any time. Further information is available in the privacy policy.

9. Right of Withdrawal
Customers have the right to withdraw from the contract within 14 days of conclusion without giving reasons. For services already rendered, a proportional compensation is to be paid. The right of withdrawal lapses for fully rendered services if the customer has expressly agreed.

10. Jurisdiction and Applicable Law
Swiss law applies exclusively. The place of jurisdiction is Möhlin, Aargau, unless mandatory legal provisions provide otherwise.

11. Industry-Specific Real Estate Clauses
• Rent, ancillary costs, and payment modalities are regulated in the respective contract.
• A protocol is created upon handover/takeover of a property.
• The customer is obliged to inform the provider about existing rental agreements, encumbrances, and restrictions.
• The management and maintenance of the property are carried out in accordance with the CO and ZGB as well as cantonal regulations.
• In the case of sale or rental, all relevant documents (e.g., land register extract, energy certificate) are handed over.

12. Supplementary Provisions for Specific Contracts
For specific contracts such as purchase and rental agreements, the respective statutory and contractual provisions apply additionally. These contracts contain further regulations tailored to the respective legal relationship, particularly regarding rent, ancillary costs, notice periods, condition and handover of the property, protocol obligations, obligations of the parties, as well as form requirements and cantonal specifics. The GTC supplement these specific contractual provisions but are subordinate to special agreements and mandatory legal provisions in the event of conflict.

13. Final Provisions
Should individual provisions of these GTC be invalid, the validity of the remaining provisions remains unaffected. Changes to the GTC will be communicated to the customer in a timely manner and are considered accepted if the customer does not object within 30 days.